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Knackered battery after 10months....

Message #1 - Posted 2004/12/06 - Jon B

What are my chances with Apple? Slim to none?

This is a 14" iBook used mainly on the mains, reporting a sub 2hr [1] battery life, reset the PMU thinking it was that last week, downloaded iBatt this morning and it tells me my iBook battery is a C- already and that I should consider replacing it :(

[1] Usually it is 1.5hrs

Jon B
real email to usenet at jonbradbury dot com

Message #2 - Posted 2004/12/06 - Ian McCall

"Jon B" <sniffthat@ohglobbits.tk> wrote in message news:1godbwv.1lye9v018seni3N%sniffthat@ohglobbits.tk...

What are my chances with Apple? Slim to none?

Happened to mine on a 12" Powerbook. About seven months, dead, and they claimed they had an expected lifespan of 3 months and wouldn't entertain a replacement. I briefly considered Trading Standards at the time in fact, but got side tracked with the -other- company I was taking to Trading Standards...

Cheers,
Ian

Message #3 - Posted 2004/12/06 - zoara

Jon B wrote:

What are my chances with Apple? Slim to none?

Reasonable. Ish.

There's a 12 month warranty on the iBook, but (IIRC) only a 3 month one on the battery. You could possibly argue "fit for purpose sold" and ask whether a laptop that must remain tethered to the mains is actually portable at all.

FWIW, I got a 'good will gesture' replacement battery off Apple after 2 years (!) but it was after the 10.2.6 (?) update / power manager fiasco, so you might not have the same luck.

Keep badgering them. I have contact details for a couple of people at Apple who may be able to help if the usual channels don't work, but I'm unwilling to post them in a public forum. Email me if you have no luck and I'll let you know what they are.

The public details for Apple Customer Support are:

Customer Support
Apple Computer International
Holyhill Industrial Estate
Cork
Ireland
0870 8760753

They take a *long* time to respond to letters.

-zoara-

My lozenge is a full earthy herbal lozenge incorporating a miscellanea of weeds known for advancing sexual longing and performance, causing an increase in sexual craving, a betterment in your volume and execution, besides as increased energy and joy during sexual activeness.

Message #4 - Posted 2004/12/06 - Jon B

zoara wrote:

Jon B wrote:

What are my chances with Apple? Slim to none?

Reasonable. Ish.

There's a 12 month warranty on the iBook, but (IIRC) only a 3 month one on the battery. You could possibly argue "fit for purpose sold" and ask whether a laptop that must remain tethered to the mains is actually portable at all.

FWIW, I got a 'good will gesture' replacement battery off Apple after 2 years (!) but it was after the 10.2.6 (?) update / power manager fiasco, so you might not have the same luck.

Keep badgering them. I have contact details for a couple of people at Apple who may be able to help if the usual channels don't work, but I'm unwilling to post them in a public forum. Email me if you have no luck and I'll let you know what they are.

The public details for Apple Customer Support are:

Customer Support
Apple Computer International
Holyhill Industrial Estate
Cork
Ireland
0870 8760753

They take a *long* time to respond to letters.

OK I'll badger em later :) got other matters first.

Jon B
real email to usenet at jonbradbury dot com

Message #5 - Posted 2004/12/06 - Gavin Ramsay

Jon B wrote:

zoara wrote:

Jon B wrote:

Customer Support
Apple Computer International

They take a *long* time to respond to letters.

OK I'll badger em later :) got other matters first.

<some time later...>

APPLE: Yes?

JON B: badger badger badger badger
badger badger badger badger
badger badger badger badger
Mushroom! Mushroom!

APPLE: Holy Crap! Get this man an iBook battery! Now!

My god... it works!

Gavin Ramsay
Herringbone Productions
Scotland

Message #6 - Posted 2004/12/06 - maxandanna

Previously, gav@herringbone.org says...

Jon B wrote:

zoara wrote:

Jon B wrote:

Customer Support
Apple Computer International

They take a *long* time to respond to letters.

OK I'll badger em later :) got other matters first.

<some time later...>

APPLE: Yes?

JON B: badger badger badger badger
badger badger badger badger
badger badger badger badger
Mushroom! Mushroom!

APPLE: Holy Crap! Get this man an iBook battery! Now!

My god... it works!

Excellent! Wos thinking the same :-)

For those not in on the joke:

www.badgerbadgerbadger.com

Max

www.maxandanna.pwp.blueyonder.co.uk

Message #7 - Posted 2004/12/06 - Jon B

Gavin Ramsay wrote:

Jon B wrote:

zoara wrote:

Jon B wrote:

Customer Support
Apple Computer International

They take a *long* time to respond to letters.

OK I'll badger em later :) got other matters first.

<some time later...>

APPLE: Yes?

JON B: badger badger badger badger
badger badger badger badger
badger badger badger badger
Mushroom! Mushroom!

APPLE: Holy Crap! Get this man an iBook battery! Now!

My god... it works!

I'll let you know if it really does work tomorrow if I get on the phone to Apple, web site primed

Jon B
real email to usenet at jonbradbury dot com

Message #8 - Posted 2004/12/06 - Flavio Matani

Ian McCall wrote:

"Jon B" <sniffthat@ohglobbits.tk> wrote in message news:1godbwv.1lye9v018seni3N%sniffthat@ohglobbits.tk...

What are my chances with Apple? Slim to none?

Happened to mine on a 12" Powerbook. About seven months, dead, and they claimed they had an expected lifespan of 3 months and wouldn't entertain a replacement. I briefly considered Trading Standards at the time in fact, but got side tracked with the -other- company I was taking to Trading Standards...

Happened to the Pismo I used to have. My powerbook normally lasts for a bit over two hours, although of late it's been doing that trick of showing it's got nearly an hour's left and then shutting down (probably cured by resetting the power management and re-whatsit the battery, if i ever get the time to do that...)

flavio matani
guitar tuition
homepage.mac.com/flavio_matani/guitar/ www.livejournal.com/users/flavius_m/

Message #9 - Posted 2004/12/07 - zoara

Gavin Ramsay wrote:

Jon B wrote:

zoara wrote:

Jon B wrote:

Customer Support
Apple Computer International

They take a *long* time to respond to letters.

OK I'll badger em later :) got other matters first.

<some time later...>

APPLE: Yes?

JON B: badger badger badger badger
badger badger badger badger
badger badger badger badger
Mushroom! Mushroom!

APPLE: Holy Crap! Get this man an iBook battery! Now!

My god... it works!

*laugh*

Good-oh.

-zoara-

My lozenge is a full earthy herbal lozenge incorporating a miscellanea of weeds known for advancing sexual longing and performance, causing an increase in sexual craving, a betterment in your volume and execution, besides as increased energy and joy during sexual activeness.

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