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Mac Book Radom Shut Down Problem

Message #1 - Posted 2006/10/09 - mklo

From: dannymklo@gmail.com
Newsgroups: it.comp.macintosh
Subject: Mac Book - Radom Shut Down Problems
Date: Mon, 09 Oct 2006 03:16:18 -0700

I bought a Mac Book on 29 May 2006 in Hong Kong and found it is very hot when running. Later I found it occasionally have problem of Radom Shut Down since Jul 2006 and the problem getting worst and the Mac Book finally could not be used since the Radom Shut Down problems became too frequently and even could not reboot by power up in Sep 2006.

I returned the Mac Book to the Authorized Service Provider for repair in Hong Kong on 25 Sep 2006 but the next day I got a call from the repair center and told me that the machine have defect on the control board and need at least 3 weeks (may be more, but no garranty) to order and get the parts for repair because the shortage of spare parts. They asked me to get back the machine, but I refused as it could not work reliable and wasting my time.

Of course I did not happy with this long repair time and called the Apple custmer service hotline Tel.21120099 at once and asked the reason and solution of this poor arrangement. But the answer from Apple is not helpful and did not give any solution for my urgently need to use it. I insisted to have a replacement if they could not return my Mac Book in good working order within two weeks because this is Apple product fault and should not just release the responsibility to the customers.

It has been 2 weeks since I sent the machine to the repair center but no reply from them. So I called them again but finally they confirmed they will not have replacement for the long repair time.

I am very disappointed the Apple Computer company that they could just release their responsilbilty of faulty product to let their customers to suffer.

You could find more information for this topic:-
http://www.google.com.hk/search?sourceid=navclient&hl=zh-TW&ie=UTF-8&rls=GGLJ,GGLJ:2006-39,GGLJ:zh-TW&q=%22mac+book%22+%2b+%22Random+Shutdown%22

Message #2 - Posted 2006/10/20 - hal.wilkerson

Walked into the new 'Cube' Apple Store in Manhattan a couple of weeks ago after my black MacBook had been suffering from Random Shutdowns. After waiting patiently for an Apple Genius, he told me they had the part, and had time to fix it. 7 days later, wa-la- my beautiful black MacBook was returned, good as new, and I haven't had a shut-down since.

I was told it was the sponge between a heat-sink and the motherboard. Basically the original material the sponge was made of apparently didn't perform as expected and transferred more heat to the motherboard than expected, causing the sensitive temperature sensor to register an overheated Macbook, tripping a safety feature Apple has built into MacBooks for them to shut down when an overheat condition is recognized. The 'Random Shutdowns' are in fact a built in safety feature that Apple designed into their laptops to stop them from overheating and melting down (literally) if an overheating condition occurs. A nice feature, but the transfer of heat caused by the original sponges was causing this to happen when it shouldn't have. With the new sponge installed, it shouldn't trip the 'shutdown' sensor, which it hasn't, in my case, and I'm a pretty heavy user.

Whether this was faulty engineering on Apple's fault, or simply the discovery of a previously unknown heat transfer quality of a (probable) less than 1 millimeter thick synthetic sponge remains to be seen, but none-the-less, they did an admirable job of fixing it.

Not to mention the Apple Genius was stellar.

Hwilke01

mklo@hotmail.com wrote:

From: dannymklo@gmail.com
Newsgroups: it.comp.macintosh
Subject: Mac Book - Radom Shut Down Problems
Date: Mon, 09 Oct 2006 03:16:18 -0700

I bought a Mac Book on 29 May 2006 in Hong Kong and found it is very hot when running. Later I found it occasionally have problem of Radom Shut Down since Jul 2006 and the problem getting worst and the Mac Book finally could not be used since the Radom Shut Down problems became too frequently and even could not reboot by power up in Sep 2006.

I returned the Mac Book to the Authorized Service Provider for repair in Hong Kong on 25 Sep 2006 but the next day I got a call from the repair center and told me that the machine have defect on the control board and need at least 3 weeks (may be more, but no garranty) to order and get the parts for repair because the shortage of spare parts. They asked me to get back the machine, but I refused as it could not work reliable and wasting my time.

Of course I did not happy with this long repair time and called the Apple custmer service hotline Tel.21120099 at once and asked the reason and solution of this poor arrangement. But the answer from Apple is not helpful and did not give any solution for my urgently need to use it. I insisted to have a replacement if they could not return my Mac Book in good working order within two weeks because this is Apple product fault and should not just release the responsibility to the customers.

It has been 2 weeks since I sent the machine to the repair center but no reply from them. So I called them again but finally they confirmed they will not have replacement for the long repair time.

I am very disappointed the Apple Computer company that they could just release their responsilbilty of faulty product to let their customers to suffer.

You could find more information for this topic:-
http://www.google.com.hk/search?sourceid=navclient&hl=zh-TW&ie=UTF-8&rls=GGLJ,GGLJ:2006-39,GGLJ:zh-TW&q=%22mac+book%22+%2b+%22Random+Shutdown%22

Message #3 - Posted 2006/10/24 - Ami

Shoot! I was wondering what is wrong with my MacBook these days... Now seems this is the answer.

I bought mine in early July and it just lasted for three month! Now seems I have to repair it in Hong Kong too. Hope I have better luck and they can fix it up soon. Where is the repair center in Hong Kong, by the way, if anyone know???

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