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New G4 goes right back to sleep

Message #1 - Posted 2003/08/02 - lugg

I bought a new G4 tower today. It's the basic model Apple is selling for $1299 that has the single 1.25 GHz processor and the Radeon 9000 graphics card.
I spent some time struggling with setting up a non-admin user account and getting it to connect to the Internet, finally succeeded, then shut off the monitor and went and took a bath.

When I got back, the computer had gone to sleep. It would wake when I used the Enter key, but kept going back to sleep in a couple of seconds. I couldn't get it to stay on.

Finally I shut it off and used my Winders computer to search for sleep problems on the Apple site. I found this
http://docs.info.apple.com/article.html?artnum=61697 which describes the problem pretty well - Radeon 9000 card, VGA monitor using DVI to VGA adapter, mirrored drive doors...

The trouble is that they suggest updating to OS 10.2.6 and that's what I already have. It came from the store that way.

There's nothing connected to this computer yet besides the USB keyboard and mouse that came with it - and the monitor.

Anyone else have this particular problem and find a solution? Is it possible to set the computer not to automatically go to sleep at all and only go to sleep when you tell it to?

Message #2 - Posted 2003/08/02 - Milton Aupperle

Previously, lugg wrote:

I bought a new G4 tower today. It's the basic model Apple is selling for $1299 that has the single 1.25 GHz processor and the Radeon 9000 graphics card.
I spent some time struggling with setting up a non-admin user account and getting it to connect to the Internet, finally succeeded, then shut off the monitor and went and took a bath.

When I got back, the computer had gone to sleep. It would wake when I used the Enter key, but kept going back to sleep in a couple of seconds. I couldn't get it to stay on.

Finally I shut it off and used my Winders computer to search for sleep problems on the Apple site. I found this
http://docs.info.apple.com/article.html?artnum=61697 which describes the problem pretty well - Radeon 9000 card, VGA monitor using DVI to VGA adapter, mirrored drive doors...

The trouble is that they suggest updating to OS 10.2.6 and that's what I already have. It came from the store that way.

There's nothing connected to this computer yet besides the USB keyboard and mouse that came with it - and the monitor.

Anyone else have this particular problem and find a solution? Is it possible to set the computer not to automatically go to sleep at all and only go to sleep when you tell it to?

Click on the "Apple" icon at the Top Left corner of the Menubar, then select "System Preferencesä" from the menu and then the "System Preferences" dialog will appear.

Try running the "Software Update" just in case there is a fix for it available form apple.

I'd also check that the "Sleep" settings in the "Light Bulb/Energy Save" control panel are set up right. You cna turn off sleep completely there too.

Also check out
http://www.xlr8yourmac.com/ to see if they have any solution s for it.

And if that fails, contact the Apple Dealer or Apple SOS about it - as they can't be selling "deffective" prodcuts like this out of the box if they want to stay in business.

HTH..

Milton Aupperle
www.outcastsoft.com

Message #3 - Posted 2003/08/02 - lugg

Milton Aupperle wrote:

Previously, lugg wrote:

I bought a new G4 tower today. It's the basic model Apple is selling for $1299 that has the single 1.25 GHz processor and the Radeon 9000 graphics card.
I spent some time struggling with setting up a non-admin user account and getting it to connect to the Internet, finally succeeded, then shut off the monitor and went and took a bath.

When I got back, the computer had gone to sleep. It would wake when I used the Enter key, but kept going back to sleep in a couple of seconds. I couldn't get it to stay on.

Finally I shut it off and used my Winders computer to search for sleep problems on the Apple site. I found this
http://docs.info.apple.com/article.html?artnum=61697 which describes the problem pretty well - Radeon 9000 card, VGA monitor using DVI to VGA adapter, mirrored drive doors...

The trouble is that they suggest updating to OS 10.2.6 and that's what I already have. It came from the store that way.

There's nothing connected to this computer yet besides the USB keyboard and mouse that came with it - and the monitor.

Anyone else have this particular problem and find a solution? Is it possible to set the computer not to automatically go to sleep at all and only go to sleep when you tell it to?

Click on the "Apple" icon at the Top Left corner of the Menubar, then select "System Preferencesä" from the menu and then the "System Preferences" dialog will appear.

Try running the "Software Update" just in case there is a fix for it available form apple.

Nothing there about my problem.
I found a couple of security updates though.

I'd also check that the "Sleep" settings in the "Light Bulb/Energy Save" control panel are set up right. You can turn off sleep completely there too.

I've got it set to turn off sleep after 2 hours now.
I put it to sleep manually today, and it seemed to wake up OK, only the image on the monitor wasn't quite centered anymore. ???

Also check out
http://www.xlr8yourmac.com/ to see if they have any solutions for it.

And if that fails, contact the Apple Dealer or Apple SOS about it - as they can't be selling "deffective" prodcuts like this out of the box if they want to stay in business.

Thank you for the suggestions.

HTH..

Milton Aupperle
www.outcastsoft.com

Message #4 - Posted 2003/08/04 - lugg

Milton Aupperle wrote:

Previously, lugg wrote:

I bought a new G4 tower today. It's the basic model Apple is selling for $1299 that has the single 1.25 GHz processor and the Radeon 9000 graphics card.
I spent some time struggling with setting up a non-admin user account and getting it to connect to the Internet, finally succeeded, then shut off the monitor and went and took a bath.

When I got back, the computer had gone to sleep. It would wake when I used the Enter key, but kept going back to sleep in a couple of seconds. I couldn't get it to stay on.

Finally I shut it off and used my Winders computer to search for sleep problems on the Apple site. I found this
http://docs.info.apple.com/article.html?artnum=61697 which describes the problem pretty well - Radeon 9000 card, VGA monitor using DVI to VGA adapter, mirrored drive doors...

The trouble is that they suggest updating to OS 10.2.6 and that's what I already have. It came from the store that way.

There's nothing connected to this computer yet besides the USB keyboard and mouse that came with it - and the monitor.

Anyone else have this particular problem and find a solution? Is it possible to set the computer not to automatically go to sleep at all and only go to sleep when you tell it to?

Click on the "Apple" icon at the Top Left corner of the Menubar, then select "System Preferences" from the menu and then the "System Preferences" dialog will appear.

Try running the "Software Update" just in case there is a fix for it available form apple.

I'd also check that the "Sleep" settings in the "Light Bulb/Energy Save" control panel are set up right. You cna turn off sleep completely there too.

Also check out
http://www.xlr8yourmac.com/ to see if they have any solution s for it.

And if that fails, contact the Apple Dealer or Apple SOS about it

I finally called Apple this afternoon. The guy at the store where I bought it wouldn't help and just told me to call the Apple Care number. The guy I talked to there is blaming my monitor. It's a NEC Multisync FE791SB I bought a month or so ago.
The Apple Care guy said for a workaround I could leave the computer on all the time and shut it off when I'm not using it. Turning off automatic sleep and putting it to sleep manually doesn't always work. Sometimes it does and sometimes it doesn't. If it doesn't, I can reboot in the couple of seconds before it goes back
to sleep and it seems to be OK after that.

One thing I noticed - when I first brought the computer home and started it up, it seemed able to identify my monitor. It can't now.

Also, when I first brought it home it had nearly every resolution available as a recommended display in System Preferences \ Display. Now it only lists 640x480 at 56 Hz and 60 Hz as recommended displays. So of course I've unchecked the setting to "show modes recommended by display" because 60 Hz is unbearable.
Clicking the button for "Detect displays" doesn't result in any kind of indication it found anything. The only things I installed on teh computer since yesterday were a couple of security updates and Safari from the update site. I don't know what happened to its ability to detect the monitor and I wonder if that isn't the cause of the sleep problem.

- as
they can't be selling "defective" products like this out of the box if they want to stay in business.

HTH..

Milton Aupperle
www.outcastsoft.com

Message #5 - Posted 2003/08/04 - lugg

lugg wrote:

I finally called Apple this afternoon. The guy at the store where I bought it wouldn't help and just told me to call the Apple Care number. The guy I talked to there is blaming my monitor. It's a NEC Multisync FE791SB I bought a month or so ago.
The Apple Care guy said for a workaround I could leave the computer on all the time and shut it off when I'm not using it. Turning off automatic sleep and putting it to sleep manually doesn't always work. Sometimes it does and sometimes it doesn't. If it doesn't, I can reboot in the couple of seconds before it goes back
to sleep and it seems to be OK after that.

One thing I noticed - when I first brought the computer home and started it up, it seemed able to identify my monitor. It can't now.

Also, when I first brought it home it had nearly every resolution available as a recommended display in System Preferences \ Display. Now it only lists 640x480 at 56 Hz and 60 Hz as recommended displays. So of course I've unchecked the setting to "show modes recommended by display" because 60 Hz is unbearable.
Clicking the button for "Detect displays" doesn't result in any kind of indication it found anything. The only things I installed on teh computer since yesterday were a couple of security updates and Safari from the update site. I don't know what happened to its ability to detect the monitor and I wonder if that isn't the cause of the sleep problem.

Well, as soon as I wrote that I woke it up, rebooted, and this time it detected the monitor. This computer is driving me bananas. I suppose it's too much to hope that sleep will work properly now, considering it wasn't working just before I had to reboot it. :-/

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