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Repairing an iPod Mini Battery under warranty

Message #1 - Posted 2006/02/06 - ross.

Can anyone offer me some advice on what to do next??

I've twice sent my iPod mini away for a battery replacement (three months apart), and have twice had the iPod sent back stating "it does not require service".

I've tested the iPod according to Apple's website (ie fully charging the iPod, then turning off the backlight and pressing play on an album that is set to repeat) and every time it last around 30 miniutes.

They refuse to fix it, and have twice changed me $19.95 shipping, as is required when the iPod doesn't require service.

The iPod is about to run out of warranty on March 1....what the f*ck can I do here???

TIA

Ross.

Message #2 - Posted 2006/02/07 - Warmingup

NEVER send an ipod back to Apple....The best approach is to take it to an authorised service agent and let them do battle for you....I sent my series one mini back to apple with a very detailed description of the fault and a written plea that if they for what ever reason cannot duplicate the fault to phone me... I too got the parcel at the Post Office COD approach as well... Took it back to where I purchased it, they happen to be an Authorised agent, ...got a brand new ipod mini a week later with an Apple cheque for $20.00 as refund!

Regards,

Warmingup

"ross." <rblandon@tpg.com.au> wrote in message news:43e739ba$0$17807$61c65585@un-2park-reader-01.sydney.pipenetworks.com.au...

Can anyone offer me some advice on what to do next??

I've twice sent my iPod mini away for a battery replacement (three months apart), and have twice had the iPod sent back stating "it does not require service".

I've tested the iPod according to Apple's website (ie fully charging the iPod, then turning off the backlight and pressing play on an album that is set to repeat) and every time it last around 30 miniutes.

They refuse to fix it, and have twice changed me $19.95 shipping, as is required when the iPod doesn't require service.

The iPod is about to run out of warranty on March 1....what the f*ck can I do here???

TIA

Ross.

Message #3 - Posted 2006/02/07 - ross.

ross. wrote:

Can anyone offer me some advice on what to do next??

I've twice sent my iPod mini away for a battery replacement (three months apart), and have twice had the iPod sent back stating "it does not require service".

I've tested the iPod according to Apple's website (ie fully charging the iPod, then turning off the backlight and pressing play on an album that is set to repeat) and every time it last around 30 miniutes.

They refuse to fix it, and have twice changed me $19.95 shipping, as is required when the iPod doesn't require service.

The iPod is about to run out of warranty on March 1....what the f*ck can I do here???

TIA

Ross.

It now appears the iPod battery has been replaced..AND they have charged me the 19.95 'no service neccesary" fee.

I'm never buying another iPod.

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