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Wake up problems in Leopard again

Message #1 - Posted 2007/11/25 - Salmon Egg

I went to the Apple site to see what wa there in regard to wake up failures on my G4. Iam far from alone. There have been about 100 posts on the subject--all very similar. It is not just a G4 that is the problem.

With the computer in the sleep mode, pressing any key should wake it up. That is not always the case. After fiddling around, I am convinced that it is a software problem. Pressing a key does indeed get picked up b the computer. The fan turns on, the mouse lights but the keyboard gets disconnected. That is, after then initial activity to wake up starts, the keyboard is not served by whatever USB should do. This does not happen every time the computer goes to sleep.

What does it take to get Apple's attention. I looks like Apple expects their customers to provide the technical support Apple should.

Bill

Message #2 - Posted 2007/11/25 - G.T.

Salmon Egg wrote:

I went to the Apple site to see what wa there in regard to wake up failures on my G4. Iam far from alone. There have been about 100 posts on the subject--all very similar. It is not just a G4 that is the problem.

With the computer in the sleep mode, pressing any key should wake it up. That is not always the case. After fiddling around, I am convinced that it is a software problem. Pressing a key does indeed get picked up b the computer. The fan turns on, the mouse lights but the keyboard gets disconnected. That is, after then initial activity to wake up starts, the keyboard is not served by whatever USB should do. This does not happen every time the computer goes to sleep.

What does it take to get Apple's attention. I looks like Apple expects their customers to provide the technical support Apple should.

Do you have any items other than a keyboard and mouse plugged in to your G4? If so, there is no guarantee that any version of any OS is going to sleep and wake from sleep properly. I know that my G4 and my Mac Pro sleep fine with Leopard when nothing is plugged in.

If not, then use your Leopard support to call Apple and ask for help in getting that fixed.

Greg

Message #3 - Posted 2007/11/26 - Kevin McMurtrie

Previously, Salmon Egg wrote:

I went to the Apple site to see what wa there in regard to wake up failures on my G4. Iam far from alone. There have been about 100 posts on the subject--all very similar. It is not just a G4 that is the problem.

With the computer in the sleep mode, pressing any key should wake it up. That is not always the case. After fiddling around, I am convinced that it is a software problem. Pressing a key does indeed get picked up b the computer. The fan turns on, the mouse lights but the keyboard gets disconnected. That is, after then initial activity to wake up starts, the keyboard is not served by whatever USB should do. This does not happen every time the computer goes to sleep.

What does it take to get Apple's attention. I looks like Apple expects their customers to provide the technical support Apple should.

Bill

I had the keyboard become deactivated a few times on a new Quad core x86 with 10.5.1. Under 10.4, this happened to the mouse. I guess it's the same bug but with a different scanning order.

Message #4 - Posted 2007/11/26 - Jolly Roger

Previously, Salmon Egg wrote:

I went to the Apple site to see what wa there in regard to wake up failures on my G4. Iam far from alone. There have been about 100 posts on the subject--all very similar. It is not just a G4 that is the problem.

With the computer in the sleep mode, pressing any key should wake it up. That is not always the case. After fiddling around, I am convinced that it is a software problem. Pressing a key does indeed get picked up b the computer. The fan turns on, the mouse lights but the keyboard gets disconnected. That is, after then initial activity to wake up starts, the keyboard is not served by whatever USB should do. This does not happen every time the computer goes to sleep.

Have you examined the console and system logs around the time this problem happens to see if any error messages are logged there?

Viewing Crash, Console, and System Logs

1. Open /Applications/Utilities/Console.

2. From the Console menu bar, select File > View System Log.

3. From the Console menu bar, select File > View Console Log.

The system log will usually give you an indication as to what is causing startup issues. The console log can show issues you experience after you are logged into your user account.

If a particular application is crashing, you may find a crash log in /Library/Logs/CrashReporter/ or /Users/you/Library/Logs/CrashReporter/.

(Feel free to send the logs to me if you need help understanding them. I'll be glad to take a look and tell you what I see.)

What does it take to get Apple's attention. I looks like Apple expects their customers to provide the technical support Apple should.

Customers who don't bother to pick up a phone and actually call Apple Support can hardly legitimately complain about a lack of support.

Note: Please send all responses to the relevant news group. If you must contact me through e-mail, let me know when you send email to this address so that your email doesn't get eaten by my SPAM filter.

JR

Message #5 - Posted 2007/11/26 - Madwen

Previously, Salmon Egg wrote:

I went to the Apple site to see what wa there in regard to wake up failures on my G4. Iam far from alone. There have been about 100 posts on the subject--all very similar. It is not just a G4 that is the problem.

Don't be so sure it is solely the software. I've had wake/sleep/energy- saver problems with my G4 desktop (ca. 2001) since the day I took it out of the box. After awhile, I figured it was just one of the idiosyncrasies of this unit, turned off the energy features, and always put it to sleep manually instead. I just got used to it.

Before installing, I swapped out the original internal drive (a Maxtor) for a Seagate and installed Leopard on it. It already had a 2 yr. old second drive in it (also a Seagate) which had been functioning as my Panther start-up drive. Since the swap, all my energy features have been functioning normally--- regardless of the OS in which I'm booted, with one exception. When my monitor sleeps in Panther, it will make a weird sound. In Leopard, that does not happen. So, for my G4, it was hardware, the original drive.

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